Customertimes is a global IT consulting company specializing in Salesforce and digital transformation solutions. With delivery centers across multiple regions, we help enterprise clients drive innovation, optimize business processes, and enhance customer experience through scalable and future-ready technology solutions.

Project Description:

The company set out to modernize data storage for compute-intensive and unstructured workloads, evolving from a high-performance parallel file system into a scalable data platform operating across edge, core, and cloud environments. Today, it advances AI and high-performance computing through a containerized microservices architecture and its NeuralMesh technology, which unifies data and compute across diverse infrastructures to power large-scale AI workloads efficiently.

Locations:

Brazil,

Argentina,

Canada,

Mexico.

Job Responsibilities

• Provide day-to-day support for Salesforce users by troubleshooting issues, answering questions, and resolving system errors.
• Investigate, analyze, and resolve incidents in Salesforce and integrated applications.
• Manage and prioritize support tickets to ensure timely resolution in line with SLAs.
• Monitor system performance and data integrity, proactively identifying and addressing potential issues.
• Perform user management tasks, including creating and deactivating users, managing roles/profiles/permission sets, and updating security settings.
• Support configuration changes such as fields, page layouts, record types, workflows, validation rules, and reports/dashboards.
• Collaborate with development and admin teams to escalate and resolve complex technical issues.
• Test fixes and enhancements in sandbox. environments before deployment to production.
• Assist with Salesforce releases, patches, and updates by testing and communicating impacts to users.
• Document solutions to recurring problems and maintain knowledge base articles for end users and support staff.
• Provide training and guidance to users on Salesforce functionality and best practices.
• Work with business stakeholders to identify recurring issues and suggest process or system improvements.

Requirements

• Proven experience with Salesforce Sales Cloud and CPQ.
• Strong analytical and problem-solving skills with the ability to troubleshoot technical issues in Salesforce.
• Hands-on experience with Salesforce configuration (profiles, permission sets, workflows, validation rules, reports, dashboards, etc.).
• Familiarity with Salesforce administration tools and AppExchange products.
• Experience with ticketing/support systems (e.g., JIRA, ServiceNow, Zendesk) is a plus.
• Ability to manage multiple priorities in a fast-paced support environment.
• Strong communication skills to effectively support and train end users.
• Detail-oriented with a commitment to accuracy and quality in system changes and documentation.
• Proficient in Microsoft Office tools (Word, Excel, PowerPoint), with ability to produce support documentation.
• Eagerness to learn new Salesforce features, releases, and best practices.
• Salesforce Administrator certification is required
• Sales Cloud/CPQ certifications are strongly preferred.
• English – Upper-Intermediate or higher.

What We Offer:

• Competitive salary;
• 100% remote opportunity;
• Paid vacation, days off and public holidays;
• Opportunities for professional growth and advancement;
• A collaborative and innovative work environment;
• Support for participation in professional development opportunities (webinars, conferences, trainings, etc.);
• Regular team-building activities and bi-annual company-wide events;
• Flexible work environment (in-office, remote, or hybrid depending on preferences and manager approval).

JR-162524