Hello, our name is Customertimes, but you can call us CT. We are a global digital engineering, product development, and technology consulting company. Headquartered in New York, we have a team of 1000+ experts working across 65+ countries.

About this job:

Our CTO Office is scaling fast on Salesforce delivery, and we need senior Project Managers who can own engagements end to end — not just track a plan, but actively drive scope, risk, and stakeholders across the client, the Salesforce platform, and our own delivery team. This is a hands-on, client-facing leadership role, not a status-reporting one.

Location: Remote, EST/EDT time zone

How you'll make an impact:

• Own full project lifecycle delivery for Salesforce implementation and enhancement projects, from kickoff through go-live and hypercare;
• Serve as the primary point of contact for the client, running three-way conversations that involve the client, Salesforce (AE/CSM/architects), and our internal delivery team;
• Build and maintain the project plan, RAID log, RACI matrix, and status reporting; run steering committee updates for client stakeholders and internal leadership;
• Manage scope through formal SOW and change-request processes; track budget, burn rate, and resourcing against the contracted scope;
• Coordinate release and sandbox strategy with the technical team (dev/QA/UAT/staging/production) to keep delivery predictable across sprints or phases;
• Proactively identify and de-risk issues before they surface — running self-assessments and pulling in the right people rather than waiting to be asked;
• Manage 2–3+ concurrent Salesforce projects at varying stages of the lifecycle;
• Mentor or oversee junior PMs/coordinators as the team scales, and partner with the CTO Office Portfolio Manager once that role is in place.

What makes you a great fit:

• 8+ years of Project Management experience, including delivery of Salesforce platform projects (implementation, integration, or managed services);
• Salesforce domain fluency via one of two acceptable paths: (a) PM on Salesforce projects, comfortable with Salesforce delivery lifecycle and terminology, or (b) former Salesforce consultant/analyst/developer who has moved into Project Management. Pure generalist PMs without direct Salesforce exposure are not a fit for this role;
• Track record managing external, enterprise clients directly — not through an intermediary account manager;
• Demonstrated ownership mentality: examples of driving a project proactively (identifying risk, restructuring a plan, pushing back on scope) rather than only reporting status.

Technical & tools skill set expected of a Senior PM:

• Delivery methodologies: Agile/Scrum and Waterfall/hybrid delivery, sprint planning and release planning, backlog refinement as a Scrum Master or BA;
• Salesforce platform literacy: working knowledge of Sales Cloud / Service Cloud / Experience Cloud architecture, standard objects vs. custom objects, and enough familiarity with Apex, Flow, and Lightning components to scope work and sanity-check technical estimates (hands-on coding not required);
• Release & environment management: sandbox strategy (dev/UAT/staging/production), deployment tooling awareness (e.g., Salesforce DX, Copado, Gearset, or change sets), and release calendars aligned to Salesforce seasonal releases;
• PM tooling: Jira, Confluence, ADO, MS Project or Smartsheet, and reporting/dashboarding for status decks (PowerPoint or equivalent);
• Financial & scope management: SOW and change-request administration, budget/burn tracking, time and billing tools;
• Risk & governance artifacts: RAID logs, RACI matrices, steering committee reporting, escalation management;
• Certifications (nice to have, not required): PMP, CSM/PSM, Salesforce Administrator or other Salesforce certification.

Soft skills:

• Excellent, confident client-facing communication in English, with the ability to provide constructive feedback to clients and Salesforce representatives when needed;
• Strong stakeholder management across client, platform vendor, and internal delivery teams simultaneously;
• Self-directed and proactive — this is the single biggest differentiator we're screening for.

You are a star if you have:

• Direct hands-on Salesforce consulting or development background;
• Experience managing a portfolio of projects, or clear interest in growing into a portfolio/program management role.

If you're looking to contribute to global projects, grow your skills, shape the way you work, and be part of a connected international community — Customertimes is the place to build your next career chapter. Are you ready to spark the tech with us?

Job ID: JR-195018