Hello, our name is Customertimes, but you can call us CT. We are a global digital engineering, product development, and technology consulting company. Headquartered in New York, we have a team of 1000+ experts working across 65+ countries.

About this job:
The role is part of a D365 Finance & Operations implementation and optimization project, working closely with the Finance Business Owner and collaborating with the external implementation partner to ensure business requirements are effectively addressed.

Location: Remote

How you'll make an impact:

Project Implementation Support

• Partner with project teams and the Finance Business Process Owner (BPO) to design, configure, and implement finance processes in D365;
• Act as a subject matter expert (SME) for finance modules (General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Cash & Bank Management, Tax);
• Review and challenge proposed solutions from the integrator to ensure compliance and efficiency;
• Validate functional requirements and ensure proper documentation;
• Participate in testing phases (UAT, SIT) and support issue resolution.

Process Optimization

• Analyze proposed finance processes and propose improvements leveraging D365 capabilities;
• Ensure compliance with local and international accounting standards.

Maintenance & Support

• Provide second-level support for AX 2012 and D365 finance-related issues;
• Ensure efficient management of incidents;
• Monitor change requests backlog;
• Assist in troubleshooting;
• Coordinate with IT teams for patches, upgrades, and enhancements;
• Maintain up-to-date documentation.

Training & Change Management

• Support finance users on D365 functionalities;
• Support change management initiatives to ensure smooth adoption.

What makes you a great fit:

• Strong knowledge of finance processes and accounting principles;
• Hands-on experience with Microsoft Dynamics AX 2012 and D365 Finance & Operations;
• Ability to challenge external partners and ensure alignment with business objectives;
• Excellent analytical and problem-solving skills;
• Ability to work cross-functionally with IT, business teams, and external partners;
• Fluent in English and French.

If you're looking to contribute to global projects, grow your skills, shape the way you work, and be part of a connected international community — Customertimes is the place to build your next career chapter. Are you ready to spark the tech with us?

Job ID: JR-191161